The Housing Executive home repair

We are responsible for completing most repairs to tenants’ homes. It’s important that you report repairs to us straight away, so we can put the problem right as quickly as possible. Please be assured that we are doing all that we can to complete all repairs as quickly as possible and return to normal levels of service. We continue to work through the repairs that were placed on hold or delayed during the national lockdowns and Covid-19 restrictions. If you are reporting repairs we are sorry that you may need to wait for longer than usual to have them completed.

  • We are responsible for completing most repairs to tenants’ homes.
  • A number of our courses require assessments, qualification checks or simply a conversation with you before we can confirm your enrolment.
  • If you require financial support including payment plans, bursaries and advanced learner loans please visit the Money Management Service section of the website.
  • If you need to make certain changes to your home because of your disability, your landlord might be responsible for making them.
  • You will be notified of the target date the repair will be completed, and whether a contractor or inspection is needed.

First of all, check if the repair is our responsibility – many minor repairs may be your responsibility. Check here if you rent your home from Sanctuary and here if you own your own home. If you have difficulty paying your energy bills, or keeping warm, you can also get advice and support.

Disabled Facilities Grants

We are no longer accepting new applications for the discretionary financial assistance listed below, whilst our focus is on our mandatory grants. Once we are in a position to accept applications, this page will be updated. Private tenants should approach their landlord at the earliest opportunity if they become aware of a defect in the property.

In most cases, we will get back to you within 5 working days to confirm an appointment. If we need to pass your repair to one of our contractors to carry out, we will let you know who they are and they will make contact with you to confirm an appointment. If you are aged over 60 or have a disability you may be able to use Care and Repair services. The grant will need to be paid back to us if you move house or sell your property within 10 years of receiving the grant. You would only need to pay back the amount received and no interest would be added. Due to essential maintenance, the My Housing Executive Customer Portal will be unavailable for a time from 2pm on Saturday 21st May 2022.

If your repair is an emergency, please call us as soon as possible and we will do all we can to help. Visit the Care and Repair Scotland website to find your nearest office. Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation. Once approval has been given, the applicant has until 12 months from the date of approval to complete the works.

Home Repair And Maintenance Information

There are various energy efficiency schemes and grants available. The main scheme is a home energy efficiency scheme known as the Energy Company Obligation , provided by the government. If you need to make certain changes to your home because of your disability, your landlord might be responsible for making them. If you require financial support including payment plans, bursaries and advanced learner loans please visit the Money Management Service section of the website.

All You Need To Know About Repairs

When posting your job, just add as much information as possible so our taskers know what tools are required. You can chat with them through the app or on our website, once you have selected your Tasker before they come to your home to outline specifics. The best and easiest way to report non-emergency repair issues to us is online. Use the form below to tell us what the issue is, and let us know what days are convenient for us book an appointment.