Good customer service means good business

Homag UK Ltdmanufactures and supplies woodworking machinery and systems for the wood-processing industry and trades. Atlantic Projects Company Ltdprovide engineering solutions to the power generation industry. Xtratherm UKmanufacture themal insulation products for the construction industry.

Their Health and Wellbeing team are committed to providing initiatives to support mental wellbeing and their ‘Healthy Conversations’ initiative has helped lift the taboo on reaching out for support. Be clear on your core values as a business and communicate these across the organisation. Keep everyone in the loop, both internally and, where relevant, externally, so they feel like an important part of the business. Whilst I’ll certainly be returning to the Indian restaurant, and recommending it to my friends, the experience at the car dealership left me with a very sour taste in my mouth.

Donald Ward Ltdprovide professional metal recycling and waste management solutions for business of all sizes. Kal Tire supply, service, repair and re-tread specialist off-road tyres for earthmoving and related applications. Lubrizolmanufacture a wide range of chemical additives for lubricants, fuels and coatings, and provide research, sales and marketing services. Eurocell PLCis a manufacturer, recycler and distributor of building products. Scaling-up If you’re ready to grow your business, see what support and funding we can offer. Once you know what your customer needs from you at a most basic level, think about how you can add value to that through your customer service.

Customer Service ExcellenceArticles

The business should have its head office within the defined eligible area set out above. If this is not the case, the entry MUST demonstrate that the enterprise has local autonomy over business planning, marketing, HR and budget within the eligible areas listed above. Find out about the wide range of services we offer to support Small Medium Enterprises. We will help you to work out which of your capabilities are a strong fit for today’s competitive world, which ones need improving and where you have gaps that need closing. Our tried and tested analytical tools and methods will enable you to accomplish this quickly, easily and safely and track improvement over time against your business KPIs. Competitive growth takes time, but with the right advice at your disposal and a solid strategy, you’ll soon start to see predictable, repeatable business growth, month on month.

  • Look at ways to increase the team working and understanding between each of these support functions with the customer facing teams.
  • An easy process will capture the full extent of your customers’ experiences and enable you to really improve customer service.
  • Stage 3 usually involves the most senior manager to objectively review the whole complaint and how the complaint has been handed internally.
  • Any barriers and time delays customers experience in getting a response from you.

And so delivery of award-winning customer service starts with focusing on their people. A pelican’s journey starts with their award-winning customer services academy. The academy provides all new recruits with a grounding in their approach to customer experience and their key customer facing processes. In a recent industry report, a loyal customer is on average 10 times more valuable than their first ever purchase which is good news for any business. We all understand the benefit of paying for a quality product, certainly when it comes to hazardous environments and having the correct accreditations, it is elementary. However, it seems as though this is a good way forward for a sustainable business of all kinds.

Careers at Business West

Constantly attracting new customers can be financially costly, particularly for small businesses. Making your customers feel valued and happy can be the difference between liquidation or long-term success. As a client obsessed business, we recognise the touches and cultural attitudes that take a customer’s experience from good, to exceptional.

To co-produce and co-create innovative knowledge that will profoundly change how we understand and practice service management. Aligning service with your desired outcomes is, therefore, less about the tool itself and more about its ability to enable collaboration and achievement of these goals. The key for all organisations is not to have a laser focus on specifics, but to allow the outcomes to remain agile, flexible and malleable as a part of the whole digital transformation process. This change may have come about because businesses no longer look at technology as just a tool to help in the day-to-day running of the office. Instead, it has become a business driver that can have an enormous impact on decision making and direction within a business. Companies are no longer just purchasing technology but are moving towards buying value, which can be justified and then measured.

Your customer is unhappy and your staff are frustrated

NRA Group Ltd operates a group involved in providing construction services. Datapath Group Ltdprovides graphics, capture and video wall display technology. Odyssey Collaborative Trustis a charity, limited by guarantee, which operates a group of primary and junior schools in Derby. Evolution Funding Group Ltdis a motor finance broker and technology provider.

In conclusion, the more effortless you make your service, the more repeat customers you are likely to retain. Some research shows that customers opt for ease first, rather than just relying on a previously good experience to make their next purchase. Any barriers and time delays customers experience in getting a response from you.

National Customer Service Week (1-5 October) is the perfect opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy. ‘Behaviour breeds behaviour’ and happy staff lead to happy customers. Hence paying as much attention to the needs of your staff as you do your customers will help improve your overall customer service. Focus the team on delivering exceptional levels of customer service. Some of their customer practices may be adoptable in your organisation.